Starbucks served man cleaning solution instead of black coffee
A Connecticut man who ordered a hot black coffee at
Starbucks was instead served a much stronger brew a toxic cleaning chemical, a
new lawsuit claims.
The lawsuit, filed Tuesday in Connecticut District Court, is
seeking punitive damages in excess of $75,000 after the coffee giant doled out
a “horrible experience” to Matthew Tyler Mitchell during a visit to a Greenwich
location last summer.
“In short, Starbucks, rather than serving Mitchell the
coffee for which he ordered, instead poisoned him with a toxic chemical, Urnex
Urn & Brewer Cleaner, on August 30,” the filing reads.
Mitchell, of Fairfield County, ordered a hot black coffee at
Starbucks Store 806 and received a cup with a lid that appeared to be the java
he requested, the lawsuit alleges.
“However, after Mitchell took a gulp of the purported
‘coffee,’ which he swallowed, he realized that he had just ingested a then
unknown toxic substance,” the lawsuit reads.
The chemical immediately caused a “caustic, burning
sensation” in Mitchell’s mouth, throat and stomach, prompting him to become ill
and cough incessantly, the filing claims.
Mitchell then opened the lid and spotted the blue chemical
solution “to his sheer horror” before suffering a severe dizzy spell and
nausea, according to the lawsuit.
Mitchell alerted a Starbucks manager about his ordeal, who
told him the goof was made by a “new employee” who didn’t realize a coffee
brewer had been filled with the strong cleaning solution designed to dissolve
residue in them, the lawsuit alleges.
The manager also admitted to Mitchell that the only warning
system in place not to serve from brewers containing the solution was an empty
and upside-down cup placed upon it, according to the lawsuit.
It’s not the first time Starbucks had allegedly served
customers the cleaning solution — as Mitchell’s lawsuit claims at least two
other customers had been previously poisoned with Urnex, including as recently
as 2015. Both victims have filed lawsuits against the coffeehouse chain,
Mitchell’s filing notes.
Mitchell, for his part, had severe gastrointestinal issues,
nausea, diarrhea, pain in his tongue and mouth as well as a “lingering chalk
taste” after downing the harsh chemical, his lawsuit claims.
“This terrifying incident also triggered and greatly
worsened his previously diagnosed PTSD, depression and anxiety, which led to
heightened emotional trauma and distress,” the 13-page suit continues.
Reached for comment Tuesday, a Starbucks spokesperson said
the company was looking into Mitchell’s accusations.
“Our baristas take great care in crafting beverages and
providing a safe experience for our customers,” Starbucks said in a statement
to The Post. “We take this obligation seriously and are reviewing Mr.
Mitchell’s claims.”
Mitchell’s attorney, meanwhile, also accused the
Seattle-based coffee giant of cutting corners in the alleged poisoning.
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