Israel Consumer Council launches class suit to force airlines to refund tickets
The Israel Consumer Council on Monday filed a class action
suit at the Tel Aviv District Court against four international airlines it
claims are refusing to refund tickets that they canceled because of the
coronavirus pandemic.
The defendants are United Airlines, Ukraine Airlines, Aegean
Airlines and the Spanish Vueling Airlines, all of which are only offering
customers vouchers or tickets for new dates, the suit says.
Several other airlines, among them Air France, Spain’s
Iberia, Portugal’s TAP and KLM of the Netherlands, changed their policy and
agreed to issue cash refunds to tens of thousands of Israeli customers after
being approached by the Israeli organization.
The class action suit charges that the four airlines’
failure either to refund the money or to inform customers that this was a
possibility contradicts Israel law.
Ofer Marom, director general of the consumer council, said
the airlines were behaving with impertinence. “The law dictates that following
the cancellation of a flight by the airline company, the customer is entitled
to a monetary refund or an alternative ticket, according to his or her choice,
with the companies obliged to inform the travelers about the possibility of
getting their money back.”
The case was filed by lawyers Baruch Adler of Adler Shachar
Adler, and Roni Avissar-Sade of Shapira Bar-Or Matzkin and Co.
Still in the grip of the coronavirus, Israel is not expected
to renew international flights until September.
On Saturday, Prime Minister Benjamin Netanyahu temporarily
halted all flights into the country until legal steps could be taken to allow
the Home Front Command to transfer all incoming passengers to state-run
quarantine hotels for 14 days.
The move came after some 70 passengers on a United Airlines
flight from the virus-stricken New York area arrived at Ben Gurion Airport on
Saturday morning and were allowed to travel home in taxis without having their
temperatures checked or filling in forms detailing where they would be
quarantined for the requisite 14 days.
Passengers arriving in Israel on Monday were taken to the
isolation hotels.
Comments
Post a Comment